FAQ & Site Info

Terms of Service

Terms & Conditions

By placing an order with Crowded Crate, you agree to the following professional standards and store policies.

Shipping & Delivery Policy

Order Processing & Logistics
Processing Time: Orders are processed within 2–3 business days.

Cancellations: You may request a cancellation within 60 minutes of placement. Once an order is processed or assigned a tracking number, modifications are no longer possible.

Distribution: To offer an exclusive and diverse collection, items ship directly from our specialized partners and distribution centers.

Multiple Packages: To ensure the fastest delivery, orders containing multiple items may ship in separate packages. You will receive tracking information for each portion of your order as it becomes available.

Inventory Note: We work closely with our suppliers to keep our "crate" updated. In the rare event an item is out of stock after an order is placed, we will notify you immediately and issue a full refund.

Delivery Timeframes
Continental United States: Estimated delivery 5–15 business days.
Alaska & Hawaii: Estimated delivery 10–15 business days.

Note: Delivery times are estimates and may vary based on destination, weather, or carrier delays.

Shipping Availability & Costs
Service Area: We ship within the Continental United States, including Alaska and Hawaii when available.

Alaska & Hawaii Restrictions: Due to partner limitations, some items may not be available for delivery to AK/HI. Customers in these locations must contact us via text or email to confirm availability before placing an order.

Address Accuracy: Customers are responsible for providing a complete and accurate shipping address at checkout. Orders returned due to incorrect or incomplete addresses are not eligible for a refund or store credit.

Tracking & Transit
Tracking: While we strive to provide updates for every order, tracking may not always be available for every shipment depending on the carrier used by our partners.

Transit Disclaimer: We ensure all items are packaged appropriately; however, final delivery is handled by third-party carriers. Damage occurring during transit must be reported with photo evidence for review.

Contact & Support
Item Availability Inquiries: Text 318-734-9787. (Note: Texting is for availability questions only). All other questions must be emailed to us. We will not respond by text for any other questions.

Order Issues & Disputes: All shipping issues, order disputes, or delivery claims must be submitted via Email for official processing.

Claims Window: Lost or undelivered package claims must be submitted within 45 days of the order date (60 days for AK/HI).

Offers & Promotions
Promotions are valid only for orders shipped within the Continental U.S., including Alaska and Hawaii when available.
Offers apply to order totals before tax, gift cards, or shipping.
Promotions cannot be combined and apply on a per-order basis.

Crowded Crate reserves the right to modify or cancel any promotion at its discretion.

Typographical Errors
While we strive for accuracy, errors may occur.
Crowded Crate reserves the right to correct pricing or content errors and to cancel any order placed at an incorrect price. If payment has already been processed, the incorrect amount will be refunded.